Policies

Return Policy:  

Fabric/wraps: Exchanges for un-used fabric backdrops and wraps may be made within 7 days of receiving your order (buyer covers all shipping costs).  Item must be unused and in perfect condition (clearance and mis-cut sales are final).  A store credit code will be issued within 5 business days after receiving your exchange minus a 20% re-stocking fee.  A copy of your invoice must be included in the box (this can be found in email or PayPal).  Refunds are not available (store credit only minus 20%).  Only one code can be used upon checkout when using your store credit (store credit cannot be combined with special offers or coupons). Exchanges after 7 days are not accepted.  If a backdrop is damaged, you must notify us within 7 days as well and we will be more than happy to take care of it for you as long as it is un-used.

Fabric/Wrap Care: All fabric is unfinished and should be hand washed (lay flat to dry).  Fabric may shrink if put in a dryer.  We are not responsible for damaged fabric if you wash it in a machine or put the fabric in a dryer.  Fabric is approximately 2 yards in length (between 68 and 72 inches on average) and between 45-60 inches in width.  Each fabric width may vary.  The perfect size for beanbag shots.  Slight imperfections are to be expected especially with open weave fabrics.  Fabric may look different to the naked eye than it does when photographed.  Images on the website show what the fabric will look like in-use when used by a professional photographer. Color may vary slightly due to differences with your monitor and calibration software.  We recommend using a similar color under all backdrops unless it is listed as "Thick" in the description.  The trim edges of the backdrop are not intended to be photographed.  We call this 3" trim the "dirty trim" as it's where the fabric is held by the machine during manufacturing. We leave this area there for extra clamping space.

Maternity Gowns/Flokatis/Clearance Backdrops/Mis-cuts:  All sales are final.  


Shipping:

All items are in-stock and ready to ship next business day when purchased prior to 5 p.m. EST.  We ship Monday, Wednesday, and Fridays.  Please keep this in mind when placing an order. For example if you place an order at 3 p.m. EST on Tuesday, it will ship the next day (Wednesday).  Overnight shipping is not available.  International shipping is available upon checkout. 

Backdrops/Wraps: All backdrops and wraps ship via 2-3 day priority mail (see shipping days above).  Mis-cuts and clearance backdrops ship via standard USPS mail within 2-5 business days.

Maternity Gown Shipping: Gowns ship via 2-3 day Priority Mail within the US (see shipping days above). International shipping available upon checkout. Orders placed with maternity gowns and backdrops or Flokati rugs will ship via standard mail.  If you wish to purchase a gown and a backdrop and need it sooner than a week, please place two separate orders.  

Flokati Shipping:  Flokatis are bulky and ship via standard mail (takes about 4-7 business days within the US).  International shipping available upon checkout.  

International Shipping:  International shipping is available upon checkout and delivery times vary by country.  Most international packages arrive within 8-14 business days.  It may take longer depending on the custom regulations in your country.  Tracking information will be emailed after your order is placed.  Once the package leaves the US, we no longer have access to the package and it will be up to the customer to follow up with their post office with questions.  We ship internationally on a daily basis and have not had any issues.